Casibom FAQ – Answers to Your Betting Questions

Head to the Register page and fill in your name, Pakistani mobile number, email address and date of birth. Choose a strong password, select PKR as your currency and verify your mobile number with the OTP sent to your phone. The whole process takes under three minutes. Registration is completely free — there are no sign-up fees.

You must be 18 years old or above to register. Casibom enforces this strictly. If an account is found to belong to someone under 18 at any point — during sign-up or when completing KYC verification — it is closed immediately and any balance is returned. There are no exceptions to this rule.

No. Each person is allowed one Casibom account only. Duplicate registrations using the same identity documents, mobile number, email address or device will result in all related accounts being suspended. If you have lost access to an existing account, contact support via live chat to recover it rather than creating a new one.

A valid Pakistani CNIC is the standard requirement for identity verification. You will be asked to upload a clear photo or scan of the front and back of your CNIC. In some cases, a selfie holding the document is also requested. Make sure the name on your CNIC matches exactly what you entered during registration — any mismatch will delay the verification process.

On the Login page, use the "Forgot Password" option. Enter your registered mobile number or email and a reset code will be sent to you. Follow the steps to set a new password. If you no longer have access to the registered number or email, contact Casibom support via live chat — the team can verify your identity and help you regain access manually.

You can request account closure at any time by contacting Casibom support via live chat. The team will confirm your identity and process the request. Any remaining PKR balance will be returned to your verified withdrawal method before the account is closed. If you are taking a break for responsible gaming reasons, consider a temporary self-exclusion or cooling-off period instead of full closure — this can be set from your account settings.

Casibom supports JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and mobile wallets. All deposits are processed in PKR — there is no currency conversion or international transaction fee. The available methods are displayed in your cashier at the time of deposit and you can save multiple methods to your account for convenience.

JazzCash and Easypaisa deposits are typically instant — your Casibom balance updates within a few seconds of a successful transfer. Raast transfers usually clear within a minute. Bank transfers can take between a few minutes and up to two hours depending on your bank's processing times. Card deposits are generally processed within one to two minutes. If your deposit has not appeared after 30 minutes, contact support via live chat with your transaction reference number and the team will trace it promptly.

Yes, a minimum deposit applies and the exact amount is shown in the cashier section of your account. For most methods the minimum is modest and well within reach for casual players. There is no maximum deposit cap for verified accounts, though larger deposits may require additional confirmation steps for security purposes.

First, check your JazzCash app to confirm whether the amount was deducted from your mobile wallet. If the money was deducted but has not appeared in your Casibom balance after 15 minutes, contact Casibom support via live chat and provide your JazzCash transaction ID. The support team can match the payment on their end and manually credit your account. If no deduction was made, simply try the deposit again — failed transactions do not charge your wallet.

Log in to your Casibom account, go to the cashier section and select Withdrawal. Choose your preferred method — JazzCash, Easypaisa, Raast, bank transfer or card — enter the PKR amount you wish to withdraw and confirm. Make sure your account is verified before submitting a withdrawal request, as unverified accounts cannot process withdrawals. The withdrawal is sent to the same payment method you used for your deposit in most cases.

JazzCash and Easypaisa withdrawals are typically processed within a few hours of approval and in many cases arrive within the same day. Bank transfer withdrawals can take one to two business days. Processing times may be slightly longer during peak periods such as major PSL match days when withdrawal volumes are higher. Once approved on the Casibom side, the speed depends on the payment provider's own clearing times.

The most common reasons for a delayed withdrawal are: account verification not yet completed, an active bonus with outstanding wagering requirements, or a larger withdrawal that requires additional security review. Log in and check your account status and any active bonus terms. If everything looks clear on your end and the withdrawal has been pending for more than 24 hours, contact support via live chat with your withdrawal reference number.

Yes, both a minimum and maximum apply to each withdrawal request. The exact limits are shown in your cashier at the time of withdrawal and vary slightly by payment method. If you need to withdraw an amount above the single-transaction limit, you can submit multiple withdrawal requests. Fully verified VIP accounts may have higher withdrawal limits — contact support for details if you regularly withdraw larger amounts.

Yes — cricket is the primary focus of the Casibom sportsbook for Pakistan players. You can bet on Pakistan Super League (PSL) matches, T20 internationals, one-day internationals, Test matches and domestic competitions. Markets available include match winner, top batsman, top bowler, total runs, over/under, and a wide range of in-play markets that update ball by ball during live matches.

Casibom covers football — including international fixtures and major club leagues — as well as esports tournaments and a selection of other sports. The full list of available sports and markets is visible in the Betting section after you log in. New sports and markets are added regularly, especially around major international tournaments.

In-play betting allows you to place bets on a match that is already in progress. Odds update in real time as the match situation changes — for example, after a wicket falls or a boundary is hit in cricket. To place a live bet, go to the Bet section, select a live match, choose your market and stake, and confirm the bet. Note that in-play odds can shift quickly, so your bet may be accepted at a slightly different price to what was displayed if the market moved between you clicking and confirming.

Once a bet has been confirmed and accepted, it cannot be cancelled under standard rules. The outcome is settled according to the result of the event and the specific market rules. In rare cases where an obvious technical error occurred at the time of bet placement — for example, a grossly incorrect price — Casibom reserves the right to void and refund such bets. These situations are uncommon and handled case by case.

Casibom has a full live casino section featuring real dealer Baccarat, Roulette, Blackjack and game show titles streamed live 24 hours a day. The Slots section hosts hundreds of titles from established providers, including classic three-reel slots, modern video slots and jackpot games. The Game Lobby gives you a full overview of everything available — you can filter by game type, provider or popularity.

All slot games on Casibom use certified Random Number Generators (RNG) from the game providers. Live casino games are dealt by real dealers in real time with no automated interference — what you see on screen is exactly what is happening. Each slot title also publishes its RTP (Return to Player) percentage, which is the theoretical long-term payout rate. You can check the RTP of any slot from within the game's information panel.

Minimum bets in the live casino vary by table and game type. Most Baccarat and Roulette tables have low minimums that are accessible to casual players, while dedicated high-limit tables are available for those who prefer larger stakes. The minimum and maximum bet for each table is displayed before you join. All amounts are shown in PKR.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet the bonus amount — or the bonus plus deposit, depending on the specific offer — before the bonus funds convert to real withdrawable PKR. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in bets before you can withdraw any winnings derived from that bonus. Your progress is tracked automatically and displayed in your account bonus panel.

Yes. All bonuses on Casibom have an expiry period, which is stated clearly in the bonus terms at the time of the offer. If wagering requirements are not completed within the specified timeframe, the bonus and any associated winnings are forfeited. Log in regularly and check the Promotions section or your active bonus panel to keep track of expiry dates and how much wagering remains.

You can usually withdraw your real money (non-bonus) balance at any time. However, withdrawing before completing the wagering requirements on an active bonus will typically result in the bonus and any bonus-related winnings being forfeited. If you want to cancel a bonus and withdraw your own deposited funds without completing wagering, contact support — they can remove the bonus from your account, though any winnings earned with that bonus will be cancelled along with it.

Yes. The Casibom Android app is available to download directly from the App page. Since it is distributed outside the Google Play Store, you will need to allow installation from unknown sources on your Android device before installing. Go to your phone's Settings, find Security or Privacy settings, and enable "Install unknown apps" for your browser. The download file is safe — it comes directly from Casibom's own servers.

The Casibom app is designed to run on Android 6.0 and above, which covers the vast majority of handsets in use across Pakistan — including mid-range and budget devices. The app is optimised to perform well on phones with limited RAM and on slower mobile data connections. If you are on an older device and experience performance issues, clearing the app cache from your phone's settings usually helps.

Yes, completely. Your Casibom app login uses the same credentials as the website. Your balance, transaction history, active bonuses, saved payment methods and bet history are all synced in real time across the app and web. You can switch between them freely without any data loss or discrepancy.

Log in to your account and navigate to the Responsible Gaming section within your account settings. From there, you can set a daily, weekly or monthly PKR deposit limit. Once set, the limit takes effect immediately. Increasing a limit requires a cooling-off period before it activates, while decreasing a limit takes effect right away. Setting a deposit limit before you start playing is one of the most effective ways to keep your spending within a planned budget.

Self-exclusion temporarily or permanently blocks your access to your Casibom account. During a self-exclusion period, you cannot log in, deposit, bet or claim bonuses. You can request a short cooling-off period (a few days to several weeks) or a longer self-exclusion of six months or more. Self-exclusion requests are processed immediately by the support team. Any remaining balance will be returned to your verified withdrawal method. This tool is there for anyone who feels their gambling is becoming difficult to manage — there is no judgement in using it.

Yes. From your account's Responsible Gaming settings, you can set session time reminders that notify you after you have been logged in and playing for a specified duration — for example, 30 minutes or one hour. This is a useful tool for keeping track of how long you have been on the platform, particularly during long cricket matches where it is easy to lose track of time.