Your privacy is not a box we tick — it is part of how we built Casibom from the ground up. This policy explains exactly what personal information we collect, why we need it, how it is used and the rights you have over your own data.
Important: By creating a Casibom account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully before registering.
This Privacy Policy explains how Casibom ("we", "us", "the Platform") collects, processes, stores and protects the personal information of users who register, access or use the Casibom website and mobile application. It applies to all users based in Pakistan and covers all services provided through the platform — including sports betting, casino games, slots, live casino and payment transactions in PKR.
We take the privacy of our users seriously. This policy has been written in plain language so that you actually understand what is happening with your data — not in the kind of legal language that most people skip over. If anything here is unclear, you are welcome to contact our support team for clarification before proceeding.
This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gaming page, both of which contain additional obligations and commitments that relate to how your account and data are handled.
Casibom collects personal information in three main ways: directly from you when you register or use the platform, automatically through your device and browsing behaviour, and from third parties where required for verification or payment processing.
Information you provide directly:
Information collected automatically:
We do not collect more information than we need. Each data point collected has a specific purpose tied to account management, payment processing, verification, or platform improvement.
The data Casibom collects is used for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Identity and age verification (KYC) | CNIC, ID documents, date of birth |
| Processing deposits and withdrawals in PKR | Payment method details, transaction records |
| Fraud prevention and security | IP address, device data, login patterns |
| Customer support | Account details, communication history |
| Platform performance and improvement | Anonymised usage and behavioural data |
| Responsible gaming monitoring | Betting activity, session data, deposit history |
| Sending account-related notifications | Email address, mobile number |
We do not use your personal data for purposes not listed here without informing you first. Marketing communications (if any) are opt-in only. You can update your communication preferences from within your account settings at any time.
All financial transactions on Casibom are conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal, you provide payment details — such as your JazzCash or Easypaisa mobile number, bank account number or card details. This information is handled with strict security controls.
Casibom does not store full card numbers or CVV codes on our own servers. Payment credentials passed to third-party processors — including JazzCash, Easypaisa, Raast and partner banking channels — are transmitted via encrypted connections and are subject to those providers' own security standards.
Transaction records (amounts deposited and withdrawn, dates, payment methods used) are retained for audit and account management purposes. These records are accessible to you through your account history section.
You should only deposit using payment accounts registered in your own name. Casibom will not process withdrawals to third-party payment accounts. Any mismatch between account holder details and payment account details may trigger a verification hold.
Know Your Customer (KYC) verification is a standard requirement on Casibom. Before processing your first withdrawal — or when triggered by a review of account activity — we may ask you to submit identity documents. This typically includes a copy of your CNIC (Computerised National Identity Card) and may include proof of address or a selfie for facial match purposes.
Identity documents are handled with a high level of security. They are used solely for verification purposes and are not shared with third parties beyond what is necessary for the verification process itself. Documents are stored securely and retained only for as long as required for compliance and account management purposes.
Once verification is approved, your account is marked as verified and subsequent withdrawal requests are processed without repeating the full KYC check, unless unusual activity triggers a re-review.
KYC is a one-time process for most users. Once your identity is confirmed, you can deposit, bet and withdraw without repeating the same steps each time.
Casibom uses cookies and similar tracking technologies to keep the platform working correctly, remember your session preferences, and understand how users interact with different parts of the site. Cookies are small text files stored on your device by your browser.
Types of cookies we use:
You can manage cookie settings through your browser. Note that disabling essential cookies will affect platform functionality. Casibom does not use third-party advertising cookies or sell behavioural data to ad networks.
Casibom does not sell your personal data to any third party. We share data only where it is necessary to operate the platform, comply with legal obligations, or protect the safety of users.
Circumstances in which data may be shared:
All third parties who receive data from Casibom are contractually required to handle it securely, use it only for the stated purpose, and not retain it beyond what is necessary.
Casibom does not transfer your personal data to servers outside the scope of our operational requirements. Data processed by payment partners such as JazzCash and Easypaisa stays within their own regulated infrastructure.
Casibom retains personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our internal data retention schedule. Different types of data are held for different durations based on their purpose.
If you close your Casibom account, your active profile is deactivated. Certain records are retained for the minimum period required for legitimate operational and compliance purposes, after which they are deleted or anonymised.
Data security is taken seriously across every layer of the Casibom platform. We apply industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure.
While Casibom applies strong technical safeguards, no online system can guarantee 100% security. You also play a role — use a strong, unique password for your Casibom account and never share your login credentials with anyone.
As a Casibom user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the live chat or via the email address shown in the footer.
You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe after verifying your identity.
If any of the data we hold about you is inaccurate or outdated, you have the right to request a correction. Some fields can be updated directly from your account settings.
You may request that your personal data be deleted. Note that certain records must be retained for compliance reasons and cannot be erased on request, but your active profile and non-essential data will be removed.
You can object to the processing of your data for certain purposes, such as analytics. Where processing is not strictly necessary for account operation, we will honour objection requests.
You can request a structured export of the personal data you have provided to Casibom, in a commonly used format, for transfer to another service if needed.
In certain circumstances — for example while a correction request is being assessed — you may ask us to temporarily restrict how we process your data until the matter is resolved.
Casibom is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the platform.
If Casibom becomes aware that an account has been created by a person under 18, the account will be closed immediately and any deposited funds will be returned to the verified account holder. Age verification may be triggered at any point during a user's lifetime on the platform.
If you believe a minor has registered on Casibom, please contact our support team immediately so the situation can be addressed promptly. Details on responsible gaming tools — including parental controls — are available on our Responsible Gaming page.
Casibom may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or to account for updates in applicable data protection practices. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.
For significant changes — particularly those that affect how we process your personal data — we will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of Casibom after a policy update constitutes acceptance of the revised terms.
We recommend reviewing this page periodically to stay informed. Archived versions of this policy are available on request from our support team.
If you have any questions, concerns or requests related to your privacy or the way Casibom handles your personal data, our support team is available 24/7 via live chat from any page on the platform.
You can also reach us by email at the address shown in the footer of this page. When contacting us about a data request, please include your registered email address and a brief description of your request so we can respond efficiently.
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For formal data subject access requests, we may ask you to verify your identity before processing the request.
Live chat support is the fastest way to get a response. For account-specific privacy matters, have your account email address ready when you start the chat.
From the moment you register to every PKR transaction you make, these are the core protections built into the Casibom platform.
Every connection between your device and Casibom is protected by SSL/TLS encryption. Your login credentials, payment details and personal data are encrypted in transit — not transmitted in plain text.
Casibom never stores full card or account numbers on its own servers. Payment data passed to JazzCash, Easypaisa and Raast is handled exclusively within those providers' secure, regulated infrastructure.
CNIC copies and identity documents are processed solely for verification. They are stored securely and never shared beyond what the verification process strictly requires — then deleted once the retention period ends.
Casibom does not sell user data to advertisers, data brokers or any third party. Your information is used to run your account and improve the platform — nothing else.
Access, correct, export or request deletion of your personal data at any time by contacting support. Communication preferences can be updated directly from your account settings without needing to contact us.
Casibom conducts regular internal security reviews to identify and address vulnerabilities. Access to user data within the platform is role-restricted and logged — no single team member has unrestricted access.
Register today and experience cricket betting, PSL markets, casino games and slots — all with PKR deposits via JazzCash or Easypaisa, and a privacy policy that actually means something.